Our computer system ‘Jane’ started asking patients to review us in December 2020. To date we have received 360 positive reviews and in the last 6 months all of the reviews have been 5 star. (Feb 2024)
5 Stars 357 reviews
4 Stars 2 reviews
3 Stars 1 review
2 Stars 0
1 Star 0
We would like to thank our patients for their kind words which mean a great deal to us. The ‘Jane’ review system is an internal / private system for patients to leave us feedback. A few people have also gone public and copied their reviews into google which you see here – google reviews.
Here are just a few quotes from the feed back we have received
“Penni is an outstanding , highly rated professional Physiotherapist – highly recommended. World class”
“Friendly and professional and it was a pleasure to be treated by Moira. Extremely thorough and keen to track down the cause of my problems, which she did. Followed up with a phone call to my home to my home which I appreciated. I have been very impressed and I will recommend Moira when the opportunities occur.”
“In these worrying times it is reassuring to know that I can still rely on Jackie’s expertise and experience to deal with my back. She always takes the time to explain what is causing each particular problem and how best to deal with it”
“Penni was amazing and quickly got to the root of my problem after a thorough examination. Penni provided some helpful advice and remedies for recovery….”
“As well as expert treatment, Moira offers very specific information on how to manage continuing self care at home. Her explanations are really helpful in detailing exactly how and why certain exercises will help…”
“Great start to my treatment. Jackie got right to the problem and was very understanding and informative. I left feeling confident that I would be able to work towards a solution that would enable me to progress independently…..”
Lovely as it is to have lots of positive feedback, it is actually negative feedback and constructive criticism that helps us grow and change for the better. Please do let us know if you have any suggestions or issues to raise. If you would prefer to remain anonymous, then feel free to post it to us at the medical centre address.